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Returns & Refund Policy


Returns & Refund Policy

We hope that you are satisfied with your Raggedy item but in the unfortunate event that you are not, we are here to help! 

In the first instance please contact us at 

raggedyrags@yahoo.com to see if we can help in any way. 

To ensure a return runs smoothly we ask that you contact us within 5 days of receiving your item to confirm in writing the reason for return. 

We recommend you thoroughly check and try on your item upon receiving and ensure you are entirely satisfied before you remove any tags. 

Goods MUST be returned to us in the condition you received them, without being worn, washed, damaged or used and with all tags still attached and within 14 days of receiving them. 

We recommend that the parcel is returned via a recorded insured option to us. 

Once we have received the return please allow 14 days for us to process your request. 

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Exchange or Alteration

If you would like to exchange an item or require customisation after receiving it, please get in touch, and we will be happy to discuss. We would send out the new item upon receiving the original or arranging alterations with you for garments you have already received. 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, We can not accept returns for:

 

  • Custom or personalised orders
  • Items on sale

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Cost

Return and exchange shipping costs are the buyer's responsibility unless the product is at fault.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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